Return & Refund Policy

At cormelio.com, operated by CORMELIO, LLC, we aim to provide a clear and reasonable return and refund process for customers purchasing women's clothing, bags, and related fashion products. This policy explains the return period, eligibility requirements, return process, return shipping costs, damaged or incorrect items, refunds, and payment-related procedures.

1. Return Period

Customers may request a return within 30 days from the confirmed delivery date shown by the applicable shipping carrier.

Return requests submitted more than 30 days after delivery are generally not accepted unless otherwise required by applicable law.

We encourage customers to contact us at [email protected] as early as reasonably possible if they would like to request a return, so that we can provide the appropriate return instructions and help avoid unnecessary delays.

2. Return Eligibility, Fitting, and Product Condition

To be eligible for return, products should remain in clean, complete, and resalable condition and should not show damage, alteration, contamination, excessive use, or other conditions that would materially affect their ability to be resold.

For women's clothing, customers may reasonably try on the product indoors to check the fit, size, and appearance. Reasonable fitting for inspection purposes does not by itself prevent a return.

Clothing returned with visible signs of extended use, washing, stains, strong odors, cosmetic marks, damage, alteration, missing labels, or other conditions beyond reasonable fitting and inspection may not qualify for a full refund if those conditions materially affect resale value, subject to applicable consumer law.

For bags and related fashion products, customers may reasonably inspect the product after delivery. Products should be returned without material damage, alteration, contamination, excessive use, or other conditions that would prevent normal resale.

Where applicable, original labels, accessories, removable components, dust bags, protective materials, packaging, and other items originally supplied with the product should be included with the return.

Customers may reasonably inspect and try products after delivery. A return may be refused or a refund may be reduced only where the condition of the returned product has been materially affected beyond what would reasonably be necessary to inspect or try the product, subject to applicable consumer law.

3. How to Request a Return

Customers who would like to request a return may contact us at [email protected] within the applicable 30-day return period.

To help us review the request efficiently, customers may provide the order number, the product concerned, the reason for the return, and any relevant photographs or other supporting information where appropriate.

After reviewing the request, our customer support team will provide the applicable return instructions, including the return address or any other information required to complete the return.

We recommend waiting for these return instructions before sending a product back, as this helps ensure that the returned item can be correctly identified and associated with the original order.

4. Return Shipping Costs

For returns requested because of personal preference, size selection, color preference, or another reason unrelated to an error or confirmed product issue, the customer is generally responsible for the return shipping cost.

Original standard shipping charges are generally non-refundable where the order was correctly fulfilled, unless otherwise required by applicable law.

If the return is caused by an incorrect product, confirmed product defect, shipping damage, or another error attributable to us, reasonable return shipping costs may be covered by CORMELIO, LLC after the issue has been reviewed and confirmed.

Any applicable return shipping arrangement will be communicated before the return is sent.

5. Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, materially different from what was ordered, or with another delivery-related problem, customers are encouraged to contact us at [email protected] within 48 hours after delivery whenever reasonably possible.

Customers may provide the order number, a brief description of the issue, and clear photographs of the product, packaging, shipping label, or other relevant details where available.

Reporting an issue within 48 hours helps us review the matter promptly and, where relevant, communicate with the shipping carrier.

This 48-hour reporting request does not remove or limit any return, refund, warranty, or statutory consumer rights that may otherwise apply.

Once the issue has been reviewed, an appropriate resolution may include a replacement, refund, return arrangement, or another reasonable remedy depending on the circumstances and applicable law.

6. Refund Review and Processing

After a returned product is received, we will review the item to confirm that it meets the applicable return conditions described in this policy.

If the return is approved, the refund will be issued to the original payment method used for the order.

Approved refunds are expected to be returned to the customer's original payment method within 7 business days.

The refund amount may reflect any applicable deductions permitted under this policy or applicable law, including return shipping costs where the customer is responsible for those costs.

Customers will be contacted if additional information is reasonably required to complete the refund review.

7. Stripe and PayPal Refunds

Orders placed through cormelio.com may be paid using supported payment methods, including Stripe and PayPal.

Refunds are returned to the same payment method originally used for the transaction. We do not normally redirect an approved refund to a different card, bank account, PayPal account, or payment method.

Once a refund has been approved, we will process it so that the refund is returned within 7 business days.

Customers who have questions about a transaction, refund status, duplicate charge, or other payment issue may contact us at [email protected]. We will review available order, payment, shipping, and communication records and assist with resolving the matter as reasonably as possible.

This return and refund process is intended to provide customers with a direct way to resolve order concerns before or alongside any remedies available through their payment provider or applicable law.

8. Refund and Return Assistance

If a customer has questions about return eligibility, return shipping, damaged products, refund amounts, refund timing, or payment-related matters, our customer support team is available to assist.

Please contact us at [email protected] and include the order number and a brief description of the request where available.

We aim to review return and refund requests fairly and consistently based on the order information, delivery records, product condition, supporting documentation, this policy, and applicable consumer law.

Nothing in this policy is intended to exclude, restrict, or replace consumer rights or remedies that cannot lawfully be excluded under applicable law.