Discount Policy
This Discount Policy explains how promotional discounts, discount codes, limited-time offers, and other price reductions may be applied to purchases made through cormelio.com.
1. Discount Availability
Discounts may be offered from time to time through promotional campaigns, website announcements, email communications, special events, or other eligible marketing activities.
The availability, value, duration, and eligibility requirements of each discount may vary depending on the specific promotion.
2. Discount Codes
Where a discount code is provided, the code should be entered during checkout before the order is submitted.
A discount is considered successfully applied only when the reduced amount is clearly shown in the order summary before payment is completed.
If a code does not apply as expected, customers may contact us at [email protected] before completing the order so that the available promotion can be reviewed.
3. Promotion Eligibility
Certain discounts may apply only to selected products, categories, order values, customer groups, or promotional periods.
Some products or orders may be excluded from a promotion where this is clearly stated in the applicable offer.
Eligibility conditions displayed with a promotion form part of that offer and should be reviewed together with this policy.
4. Combining Discounts
Unless otherwise stated, promotional discounts and discount codes generally cannot be combined with one another on the same order.
Where multiple promotions are available, the checkout system may apply only one eligible discount or the promotion permitted under the applicable campaign terms.
Automatic discounts may also prevent an additional discount code from being applied where the promotions are not designed to be combined.
5. Expiration and Limited-Time Offers
Promotional offers may be available only for a limited period and may expire at the date or time stated in the relevant promotion.
Once a promotion has expired, the discount may no longer be available for new orders unless the offer is extended or renewed.
Discounts generally cannot be applied retrospectively to an order that was completed before the promotion became available.
6. Order Changes and Cancellations
If an order using a discount is changed, partially cancelled, or otherwise adjusted, the applicable discount may be recalculated based on the remaining products and the original promotion conditions.
If the adjusted order no longer meets the eligibility requirements of the promotion, the discount amount may also change accordingly.
7. Returns and Refunds on Discounted Orders
Products purchased using a valid discount remain subject to our normal return eligibility requirements.
Any approved refund is generally based on the actual amount paid for the returned product after the applicable discount was applied.
Return eligibility, product condition requirements, return shipping costs, damaged products, and refund timing are explained in our Return & Refund Policy.
Approved refunds are returned to the original payment method in accordance with the applicable refund process.
8. Shipping and Discounts
Product discounts do not automatically change the applicable shipping charge unless the relevant promotion specifically states otherwise.
Standard shipping arrangements, delivery estimates, expedited delivery, tracking, and customs-related matters are explained in our Shipping Policy.
9. Payment and Currency
Orders using a discount are processed in EUR, unless a different currency is clearly displayed at checkout before payment is submitted.
The discounted order total, applicable shipping charge, taxes where relevant, and final amount payable will be shown during checkout before payment is completed.
Additional payment information, supported payment methods, transaction security, failed payments, and payment disputes are explained in our Payment Policy.
10. Errors and Promotion Adjustments
We make reasonable efforts to ensure promotional information is displayed accurately.
If a discount is affected by an obvious technical, pricing, or configuration error, we may review the transaction and contact the customer where clarification or correction is reasonably required.
Nothing in this section is intended to limit any consumer rights that cannot legally be excluded.
11. Misuse of Promotions
Promotional offers are intended for legitimate customer purchases and may be subject to reasonable controls designed to prevent fraud, unauthorized duplication, automated misuse, or other abusive activity.
Where there is reasonable evidence of misuse, we may review the relevant discount or transaction and take appropriate action consistent with applicable law and our Terms of Service.
12. Discount Assistance
Customers who have questions about discount eligibility, a promotional code, an applied discount, or an order placed during a promotional period may contact us at [email protected].
Providing the relevant promotion details and order number, where available, can help us review the matter more efficiently.