Frequently Asked Questions

Orders placed through cormelio.com are processed in EUR, unless a different currency is clearly displayed at checkout before payment is submitted.

If a payment account uses another currency, the customer's bank or payment provider may apply its own exchange rate or currency conversion fee.

Available payment methods may include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna, depending on location, device, account eligibility, and checkout availability.

Payments may be processed through supported providers including Stripe and PayPal. More information is available in our Payment Policy.

We use established payment providers and HTTPS connections supported by SSL/TLS encryption to help protect information transmitted during checkout.

Stripe and PayPal may also use authentication, tokenization, fraud screening, transaction monitoring, and other security technologies.

A payment may be declined or remain pending because of incorrect billing information, insufficient funds, expired payment details, bank security controls, authentication requirements, transaction limits, or temporary processing issues.

Customers may contact their bank or payment provider for more information, or contact us at [email protected] if assistance with an order status is needed.

Customers who notice an incorrect charge, duplicate payment, unrecognized transaction, or another payment concern may contact us at [email protected] so that the transaction can be reviewed.

Customers may also have dispute or chargeback rights through their card issuer, Stripe, PayPal, or another payment provider.

Orders are normally processed within 1–4 business days after successful payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Yes. CORMELIO, LLC provides shipping to supported destinations worldwide.

Shipping availability may depend on carrier coverage, destination restrictions, customs requirements, and local transportation conditions.

Full details are available in our Shipping Policy.

Our standard worldwide shipping fee is €5.99 per eligible order.

We do not currently offer a standard free shipping threshold.

Standard worldwide delivery may take up to 30 days after the order has been processed and dispatched.

The delivery estimate does not include the standard 1–4 business day order processing period.

Expedited shipping may be available for certain destinations and orders.

Fees and estimated delivery times vary according to destination, carrier, service level, package size, package weight, and local transportation conditions.

Customers may contact us at [email protected] before ordering if expedited delivery is required.

Once an order has been dispatched, tracking information may be provided by email. Tracking may require approximately 24–48 hours to become active.

Customers can check available shipment updates through our Track Order page.

International orders may be subject to import duties, taxes, tariffs, customs charges, or handling fees imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are generally the customer's responsibility.

Customers may request a return within 30 days from the confirmed delivery date shown by the applicable shipping carrier.

Return requests submitted more than 30 days after delivery are generally not accepted unless otherwise required by applicable law.

More information is available in our Return & Refund Policy.

Yes. Women's clothing may be reasonably tried on indoors to check the fit, size, and appearance. Reasonable fitting for inspection purposes does not by itself prevent a return.

Clothing returned with visible signs of extended use, washing, stains, strong odors, cosmetic marks, damage, alteration, missing labels, or other conditions beyond reasonable fitting and inspection may not qualify for a full refund if those conditions materially affect resale value, subject to applicable consumer law.

Bags may also be reasonably inspected after delivery. Bags should be returned without material damage, alteration, contamination, excessive use, or other conditions that would prevent normal resale.

Where applicable, original labels, accessories, removable components, dust bags, protective materials, packaging, and other items originally supplied with the product should be included with the return.

For returns requested because of personal preference, size selection, color preference, or another reason unrelated to an error or confirmed product issue, the customer is generally responsible for the return shipping cost.

Original standard shipping charges are generally non-refundable where the order was correctly fulfilled, unless otherwise required by applicable law.

If the return is caused by an incorrect product, confirmed product defect, shipping damage, or another error attributable to us, reasonable return shipping costs may be covered by CORMELIO, LLC after the issue has been reviewed and confirmed.

If an order arrives damaged, defective, materially different from what was ordered, or with another delivery-related problem, customers are encouraged to contact us at [email protected] within 48 hours after delivery whenever reasonably possible.

Customers may provide the order number, a brief description of the issue, and clear photographs of the product, packaging, shipping label, or other relevant details where available.

Reporting an issue within 48 hours helps us review the matter promptly and, where relevant, communicate with the shipping carrier.

This 48-hour reporting request does not remove or limit any return, refund, warranty, or statutory consumer rights that may otherwise apply.

If a return is approved, the refund will be issued to the original payment method used for the order.

Approved refunds are expected to be returned to the customer's original payment method within 7 business days.

Refunds processed through Stripe, PayPal, or another supported payment provider may require additional time before appearing on the customer's account depending on the applicable bank or payment provider.

We use reasonable technical and administrative safeguards, including HTTPS, SSL/TLS encryption, restricted administrative access, authentication, security monitoring, and access controls.

Personal information is generally retained for no longer than 1 year, except where longer retention is required by applicable law, tax or accounting obligations, payment disputes, fraud investigations, or legal claims.

More information about personal information, GDPR rights, payment data, retention, and security practices is available in our Privacy Policy.