Shipping Policy

Welcome to cormelio.com, operated by CORMELIO, LLC. This Shipping Policy explains our order processing time, worldwide delivery service, standard shipping charges, estimated delivery times, expedited shipping options, order tracking, customs responsibilities, and procedures for shipping-related issues.

1. Order Processing Time

All orders are normally processed within 1–4 business days after successful payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing may include payment verification, order review, product preparation, packaging, and shipment arrangements.

During promotional periods, holidays, or unusually high order volumes, processing may require additional time. If a significant delay affects your order, we may contact you using the information provided during checkout.

2. Worldwide Shipping

CORMELIO, LLC provides shipping to supported destinations worldwide.

Shipping availability may depend on the destination, local delivery services, carrier restrictions, customs requirements, transportation conditions, and other location-specific limitations.

Certain remote areas, islands, restricted locations, or destinations with limited carrier coverage may require additional delivery arrangements.

If you are unsure whether your location can be serviced, please contact us at [email protected] before placing your order.

3. Standard Shipping Fee

Our standard worldwide shipping fee is €5.99 per eligible order.

We do not currently offer a standard free shipping threshold.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Certain remote or difficult-to-service destinations may require additional shipping charges due to carrier surcharges, limited transportation access, or special delivery requirements.

If an additional shipping charge is required after an order is placed, we will contact the customer before proceeding with the affected shipment.

4. Standard Delivery Time

Standard worldwide delivery may take up to 30 days after the order has been processed and dispatched.

Actual delivery times may vary depending on the shipping address, destination, carrier availability, customs clearance, local transportation conditions, and other factors.

Some destinations may receive orders sooner, while remote locations or shipments requiring customs processing may require additional time.

The estimated delivery period does not include the standard 1–4 business day order processing period.

Delivery estimates are provided for reference only and are not guaranteed arrival dates.

5. Expedited Shipping

Expedited shipping may be available for certain destinations and orders.

Expedited shipping fees may vary depending on the destination, carrier, selected service level, package size, package weight, and local transportation conditions.

Where expedited delivery is available, the applicable shipping fee and estimated delivery time may be calculated separately according to the customer's shipping address.

Customers who require expedited delivery may contact us at [email protected] before placing an order to confirm availability, delivery estimates, and applicable shipping charges.

6. Shipment Confirmation and Order Tracking

Once an order has been dispatched, customers may receive a shipment confirmation email containing available tracking information.

Tracking information may require approximately 24–48 hours to become active after the shipping carrier receives the package.

Customers can check the latest available shipment status through our Track Order page.

Tracking events and estimated delivery updates are provided by the applicable carrier and may not update immediately at every stage of transportation.

If tracking information has not updated for an unusually long period, please contact us at [email protected] and provide your order number.

7. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, value-added tax, sales tax, tariffs, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.

Applicable customs duties, import taxes, tariffs, and other government-imposed charges are generally the responsibility of the customer.

Customs procedures may also affect the final delivery time of an international shipment.

Customers are encouraged to review applicable import requirements and local tax rules before placing an order.

8. Address Accuracy and Delivery Problems

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes the recipient's name, street address, building or apartment number where applicable, city, postal code, country or region, telephone number, and any other information required for delivery.

If you discover an error in your shipping address, please contact us at [email protected] as soon as possible.

We may be able to update an address before shipment, but address changes cannot be guaranteed after an order has been processed or transferred to the carrier.

If a package is returned because of an incomplete address, incorrect shipping information, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply if reshipment is requested.

9. Damaged, Lost, or Missing Packages

If an order arrives with visible shipping damage, please contact us at [email protected] within 48 hours after delivery whenever reasonably possible.

Please provide your order number, a description of the issue, and clear photographs of the damaged product, packaging, and shipping label where available.

Reporting visible shipping damage within 48 hours helps us document the issue and communicate with the applicable carrier more efficiently.

This 48-hour reporting request does not remove or limit any return, refund, warranty, or statutory consumer rights that may otherwise apply.

If a package appears lost in transit, has not arrived within the expected delivery period, or is marked as delivered but cannot be located, please contact us at [email protected].

Depending on the circumstances and applicable law, an appropriate resolution may include carrier investigation, reshipment, replacement, refund, or another reasonable remedy.

10. Shipping Delays and Customer Support

Shipping and delivery times may be affected by circumstances outside our reasonable control, including severe weather, transportation disruptions, customs inspections, carrier delays, local holidays, natural disasters, strikes, governmental restrictions, or other unexpected events.

Where a significant delay becomes known to us, we will make reasonable efforts to provide relevant information or assist customers in reviewing their shipment status.

A shipping delay does not automatically cancel an order, but customers retain any cancellation, refund, delivery, or consumer protection rights available under applicable law.

For questions concerning shipping fees, estimated delivery times, expedited delivery, tracking, customs, damaged shipments, or other delivery issues, please contact us at [email protected].