Terms of Service
These Terms of Service govern access to and use of cormelio.com, operated by CORMELIO, LLC, including purchases, payments, customer communications, and other services made available through the website.
By accessing the website, placing an order, or using our services, customers agree to these Terms of Service together with the policies referenced below.
1. Website Operator
cormelio.com is operated by CORMELIO, LLC. References in these Terms to "we," "us," or "our" refer to CORMELIO, LLC, while references to "customer," "you," or "your" refer to the person accessing the website or placing an order through our services.
Our business contact address is 5299 DTC Blvd, Ste 260, Greenwood Village, CO 80111, US. Customers may contact us at [email protected] regarding orders, payments, returns, website use, or these Terms.
2. Acceptance of These Terms
Use of cormelio.com is subject to these Terms and any policies incorporated into them by reference.
A customer who places an order confirms that the information submitted during checkout is accurate to the best of their knowledge and that they are legally capable of entering into the relevant transaction.
If a customer does not agree with these Terms, they should not complete a purchase through the website.
3. Products and Website Information
We make reasonable efforts to present product descriptions, photographs, sizes, materials, features, and other information accurately.
Minor differences may occur because of screen settings, photography, manufacturing tolerances, material characteristics, or reasonable production variations.
Product availability may change without prior notice, and certain products may become unavailable after being displayed on the website.
4. Orders and Order Acceptance
Submission of an order does not necessarily mean that the order has been finally accepted.
Orders may be reviewed for payment confirmation, availability, shipping feasibility, fraud prevention, pricing accuracy, or other reasonable operational requirements before fulfillment.
We may contact a customer where additional information is reasonably required to process an order.
If an order cannot be accepted or fulfilled after payment has been received, an appropriate refund will be arranged in accordance with the applicable refund process.
5. Pricing and Transaction Currency
Unless another currency is expressly displayed at checkout, purchases through cormelio.com are processed in EUR.
Customers are able to review the applicable product price, shipping charges, taxes where applicable, and total payable amount before submitting payment.
If a customer's card, bank account, or payment account is denominated in another currency, the customer's financial institution or payment provider may apply its own exchange rate or currency conversion fee.
6. Payment Terms
Payments may be processed through supported payment providers, including Stripe and PayPal, together with payment methods made available through those providers or through the checkout system.
Payment authorization, security, failed transactions, payment disputes, duplicate charges, and refund processing are governed in greater detail by our Payment Policy.
Customers are encouraged to review the Payment Policy before completing a transaction.
7. Shipping and Delivery
Orders are shipped to supported destinations worldwide. Shipping charges, processing periods, delivery estimates, expedited shipping arrangements, customs matters, and shipment tracking are explained separately in our Shipping Policy.
Delivery times are estimates and may vary according to destination, carrier availability, customs procedures, local transportation conditions, and circumstances outside our reasonable control.
8. Returns and Refunds
Return eligibility, the 30-day return period, product condition requirements, reasonable fitting of women's clothing, reasonable inspection of bags, return shipping costs, damaged products, and refund procedures are governed by our Return & Refund Policy .
Where a refund is approved, it is returned to the original payment method in accordance with that policy and the applicable payment procedures.
9. Damaged or Problematic Orders
If a product arrives damaged, defective, incorrect, or affected by another delivery-related issue, customers are encouraged to contact us at [email protected] within 48 hours after delivery whenever reasonably possible.
The detailed process for reporting these issues and the available return or refund remedies is described in our Return & Refund Policy and Shipping Policy.
This reporting request does not remove any statutory consumer rights that may otherwise apply.
10. Customer Information
Customers are responsible for providing information that is reasonably accurate and complete when placing an order.
This may include billing information, shipping details, contact information, and other information required to process payment and delivery.
If a customer discovers an error after submitting an order, they may contact us at [email protected] as soon as reasonably possible so that we can determine whether the information can still be updated.
11. Privacy and Personal Data
Personal information collected through cormelio.com is handled in accordance with our Privacy Policy.
The Privacy Policy explains the types of information we may collect, how information may be used, payment and transaction data handling, HTTPS and SSL/TLS protections, data retention, GDPR-related rights, service providers, and data security practices.
Customers should review the Privacy Policy to understand how their personal information is managed.
12. Website Security and Acceptable Use
Customers may use cormelio.com only for lawful purposes and in a manner that does not interfere with the website, its security, its services, or the rights of other users.
Activities intended to gain unauthorized access, interfere with payment systems, introduce malicious software, misuse website functionality, manipulate transactions, or disrupt normal website operation are not permitted.
We may take reasonable protective action where activity creates a security, fraud, payment, or operational risk.
13. Fraud Prevention and Transaction Review
Orders and transactions may be reviewed where reasonably necessary to prevent fraud, unauthorized payments, abuse, or other suspicious activity.
Such review may involve order information, payment confirmations, shipping records, customer communications, or information provided by Stripe, PayPal, card issuers, or other relevant service providers.
Additional details regarding payment disputes and transaction review are available in our Payment Policy.
14. Intellectual Property
Unless otherwise indicated, website text, graphics, layout, branding, logos, product presentation, photographs, and other original website content are owned by or licensed to CORMELIO, LLC and may be protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed, republished, or commercially exploited without authorization where such authorization is legally required.
Nothing in these Terms is intended to restrict any use permitted by applicable law.
15. Third-Party Services
Our website may rely on independent third-party services, including Stripe, PayPal, hosting providers, delivery carriers, security services, technical providers, and other operational partners.
These providers may operate under their own terms, privacy practices, technical requirements, and legal obligations.
We are not responsible for independent services or systems that are outside our reasonable control, except to the extent responsibility cannot legally be excluded.
16. Disclaimer and Limitation of Liability
We make reasonable efforts to operate cormelio.com accurately and reliably, but website availability, delivery networks, third-party payment systems, and other external services may occasionally be interrupted or delayed.
To the fullest extent permitted by applicable law, CORMELIO, LLC will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, payment methods, legal requirements, operational practices, or related policies.
The current version will be made available through cormelio.com.
Changes will apply from the date the updated Terms are published, except where applicable law requires a different form of notice, consent, or effective date.
18. Governing Law and Court Jurisdiction
These Terms and transactions made through cormelio.com are governed by the laws applicable to the jurisdiction in which 5299 DTC Blvd, Ste 260, Greenwood Village, CO 80111, US is located, without limiting any mandatory consumer protection rights that may apply under the laws of a customer's place of residence.
Where a dispute cannot be resolved through direct communication or another legally applicable process, the dispute may be submitted to a court of competent jurisdiction having authority over the location of 5299 DTC Blvd, Ste 260, Greenwood Village, CO 80111, US, subject to any mandatory jurisdictional protections available under applicable law.
Where court proceedings are required, the final determination of the competent court will govern the dispute, subject to any applicable rights of review, appeal, or other legal remedy.
Nothing in this section is intended to prevent a customer from exercising any non-waivable right to bring a claim in another court or forum where applicable law expressly permits or requires it.
19. Contact and Incorporated Policies
Questions regarding these Terms of Service may be sent to [email protected].
The following policies form part of the terms governing use of cormelio.com and purchases made through the website:
- Shipping Policy — processing, worldwide shipping, delivery estimates, shipping charges, expedited shipping, customs, and tracking.
- Return & Refund Policy — return periods, return conditions, fitting, damaged products, return shipping, and refunds.
- Payment Policy — accepted payment methods, EUR transactions, payment security, disputes, failed payments, and refunds to the original payment method.
- Privacy Policy — personal information, data security, payment data, retention, GDPR rights, and privacy practices.
If a specific subject is addressed in one of the policies above, the more specific policy should be reviewed together with these Terms. Nothing in these Terms or the incorporated policies is intended to remove any consumer right that cannot legally be waived.